( UNDP/UNIDO assisted punjab govt. project )

Customer Feedback

Testing & Evaluation Lab

We request you to study the following performa thoroughly and provide us your valuable suggestion(s)

1. Range of Testing facilities

i) Are you satisfied with the range of testing facilities being offered?

ii) Do you wish to suggest any additional in existing range of testing facilities?

2. Accuracy of Testing results

i) What is your opinion about the accuracy of your testing results

ii) Is there any instance when you observed variation in testing results?

iii) What are your suggestions for improving accuracy of testing results?

3. Repeatability of Testing results

i) Have you got of your jobs rechecked?

ii) What is / was your opinion?

iii) What you suggest to improve the repeatability of testing results?

4. Confidentiality of Testing results

i) Do you feel that your Testing results are kept confidential by the lab?

ii) Any suggestion to improve confidentiality of testing results?

5. Reported Delivery Time

i) Do you receive your Testing results in time?

ii) Any instance when your Testing results were delayed?

iii) If yes, whether you were well informed by the concerned person?

6. Professional & Technical Support

i) How the lab staff support in case of any clarification(s)?

ii) Are the lab personnel cooperative in providing guidance / technical support

iii) Are you satisfied with the technical skill / strength of lab staff?

Please give the marks as per our performance in the last SIX months services :

Quality of work

Compliance With Time

Politeness In Interaction

Service Provided By Us

Any Others Pl. Specify

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(Note : Your complaint will be kept confidential.)