INSTITUTE FOR AUTO PARTS AND HAND TOOLS TECHNOLOGY

( UNDP/UNIDO assisted punjab govt. project )

Customer Feedback

Metrology & Calibration Laboratory

We request you to study the following performa thoroughly and provide us your valuable suggestion(s)

1. Range of Measurement / Calibration facilities

i) Are you satisfied with the range of Measurement / Calibration facilities being offered?

ii) Do you wish to suggest any additional in existing range of Measurement / Calibration facilities?

2. Accuracy of Measurement / Calibration results

i) What is your opinion about the accuracy of your Measurement / Calibration results?

ii) Is there any instance when you observed variation in Measurement / Calibration results?

iii) What are your suggestions for improving accuracy of Measurement / Calibration results?

3. Repeatability of Measurement / Calibration results

i) Have you got of your jobs rechecked?

ii) What is / was your opinion?

iii) What you suggest to improve the repeatability of Measurement / Calibration results?

4. Confidentiality of Measurement / Calibration results

i) Do you feel that your Measurement / Calibration results are kept confidential by the lab?

ii) Any suggestion to improve confidentiality of Measurement / Calibration results?

iii) What are your suggestions for improving accuracy of Measurement / Calibration results?

5. Reported Delivery Time

i) Do you receive your Measurement / Calibration results in time?

ii) Any instance when your Measurement / Calibration results were delayed?

iii) If yes, whether you were well informed by the concerned person?

6. Professional & Technical Support

i) How the lab staff support in case of any clarification(s)?

ii) Are the lab personnel cooperative in providing guidance / technical support

iii) Are you satisfied with the technical skill / strength of lab staff?

Please give the marks as per our performance in the last SIX months services :

Quality of work

Compliance With Time

Politeness In Interaction

Service Provided By Us

Any Others Pl. Specify


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(Note : Your complaint will be kept confidential.)